SIRVA provides relocation services to large companies, helping corporate employees with moves around the country and the world. SIRVA takes pride in its customer service. As such, it strives to provide information on the current status of moves and services it offers its global clients. Yet to do so, SIRVA analysts spent an inordinate amount of time manually compiling, reviewing, and distributing reports that could then only be delivered monthly. SIRVA needed a better solution, one that would be less time-consuming, more reliable, and more timely.
Using Birst, Analytics8 implemented a user-friendly, self-serve reporting solution. It requires less manual data collection while simultaneously providing real-time analytics and valuable insight to SIRVA clients. The customized program allows SIRVA’s clients to log in directly, view dashboards, and receive real-time information on the status of all the services they currently receive This makes it possible for each client to export the information and self-report, any time it’s needed.
The features and efficiencies of the solution give SIRVA’s clients anytime access to real-time data about how many employees are being relocated, how much the relocation services are costing, and how satisfied employees are after relocation. Analysts at SIRVA are now able to spend their time performing valuable data analysis, rather than collecting data manually.
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